Policies

Cancelled

Orders

Cancellation of orders prior to printing can result in a 15% restocking fee to be deducted from the deposit. This fee is charged by our suppliers to return blank garments. If shirts have already been printed and customized, cancellations are not accepted as we cannot resell or remove the embellishment. Native Sons reserves the right to liquidate any customized orders that are cancelled or have not been paid for within 90 days. Customized product that is not picked up by the customer within 90 days of completion of order is also subject to liquidation at our discretion.

Turn

Around

Time

• Our standard turn around time is approximately 14 business days from the time the artwork is approved and we receive a deposit. Please take this into consideration and let your sales rep know when ordering for an event or promotion that requires a hard deadline. We want to make sure your product is delivered on time. “You can’t sell a tee shirt if you don’t have any to sell! “

• Orders requiring a delivery date of less than 10 business days may be subject to a rush charge depending on the scope of work needed and our production schedule. We always make every effort to complete all orders quickly and without additional fees, but in certain times of the year rush charges may apply. Your sales rep will let you know at the time of your order if any added fees are necessary to expedite your order.

• If order requires a delivery date of less than 10 business days sourced goods may require expedited shipping to Native Sons in order to meet deadline. Any additional shipping charges will be responsibility of the customer. Your sales rep will alert you of any extra shipping fees.

• Adding additional services (poly bagging, relabeling, sorting, tagging etc.) adds to the time we need to complete your order and can effect delivery date.

• Occasionally, circumstances that are out of Native Sons' control (weather delays, shipping errors by supplier, equipment failure etc.) may delay orders. Your sales rep will alert you quickly to discuss solutions and options if your order is affected.

• Any changes made to your order after goods have been procured (add-ons, deletions, color and size changes etc) will effect turnaround time and may result in delays or additional charges.

Artwork

A great tee shirt starts with a great idea and then requires a talented artist to put that idea “on paper” or, in our case, ”on cotton”.  Native Sons has one of the most creative design teams in the country and can turn your idea into a unique customized tee shirt. Depending on the complexity and scope of design allow 7-14 business days for art development. 

Once the concept is agreed upon we then have to make the design “screen printable” by separating all of the colors in the design and creating the screen or “stencil” for each respective color. Thus your art charge is relative to the complexity of the conceptual design and then the number of colors in the design that must be mechanically separated.

• Our art fees are calculated by the time required to design and separate the logo.

• Changes and rework of concepts increases the art charges and adds time to the order resulting in possible deadline issues. Our turnaround time starts from the approval date of the art design. 

• All art charges are one-time fees for that specific design. Changing dates, colors, art size or locations to existing designs will result in additional charges.

• If we create your artwork Native Sons retains the right of use for that artwork if it is not paid for in full at completion of the order.

• If artwork is purchased through Native Sons workable files will be provided to customer within 48 hours if and when requested.

If you or your company already has artwork for your tee shirt order we must still make it “screen printable”.  Having professionally created art is great and expedites the creative process. However, we still need the art provided with the following in mind. If you have any questions about art ask to speak to one of our sales reps.

Photoshop

Artwork

• Please leave artwork in Photoshop format with layers (do not merge or flatten).

• Files should be at least 200DPI at 100% of the final print size

• JPEG images are not workable files and require extra time to re create

• Images downloaded from the internet are only 72 DPI and will not print well if enlarged.

• Small sponsor logos often need to be enlarged and require touching up or re-creating to print sharply.

Vector Art

• Please outline or convert all fonts to paths.

• Please do not use “process” color (CMYK) when designing. We prefer designating “spot “ colors (PANTONE).

• Acceptable file formats are .ai, .eps, and .pdf.

Artwork

Submittal

• Art files can be in MAC or PC format (MAC preferred) 

• Files can be submitted on disc, flash drive or sent electronically via email or a file sharing link (art@nativesons.com).

Art

Proofing

All artwork will be sent digitally for approval on a conceptual design sheet that shows the shirt color, number of colors in design, size,  approximate design placement and a rendering of the design.

• We ask that you please check the artwork thoroughly for accuracy and spelling of information, colors, locations, sizes of art and placement before approving.

• Please note that once you approve artwork Native Sons will not be financially responsible for reprints or cannot refund customized orders with incorrect information.